IMPORTANT NOTES ON CONDITTIONS OF SALE, CLAIMS, DAMAGES AND WARRANTY:

1. There is a 12 month limited commercial warranty covered for any manufacturer’s defect.

2. Client MUST report any manufacturing damage or claim within 30 days of receipt of the merchandise via email, fax or telephone, providing pictures of each item and claim. Failure to inform JIMECO within the stipulated timeframe would result in void of Warranty.

3. JIMECO will not credit back for customer freight cost, as all JIMECO sales are FOB Factory.

4. Damages that are considered to be a manufacturer’s defect and occur over time, will be evaluated on a case by case basis, and not subject to the 30 days, however not exceeding 12 months.

5. No merchandise returns will be accepted for custom/bespoke pieces.

6. JIMECO is only responsible for manufacturing defects.

7. JIMECO is not responsible for any damages incurred during transportation or handling beyond the point of departure at the the Factory.

8. JIMECO is not responsible for any damages incurred in the mishandling or omission of any of the conditions stipulated in the “USER’S MANUAL FOR MAINTENANCE AND PROPER CARE” included in each of the shipments.

9. Any liquids spilt on any Leather and/or fabric finishes, must be cleaned immediately, and JIMECO is not responsible for any stains that may be caused.

10. JIMECO is not liable for any damages incurred to third parties in the use of its merchandise.

11. JIMECO is only liable up to the total sale value of the merchandise stipulated in the sales invoice.

12. Jimeco will hold finished merchandise in storage for up to 30 calendar days before shipping.

13. Storage fees will be incurred if merchandise is not shipped within 30 calendar days from when the balance invoice was originally sent.

14. All shipments MUST be to a receiver or warehouse. NO SHIPMENT CAN GO DIRECTLY TO A RESIDENTIAL ADDRESS.

15. Failure to accept delivery, re-routing or if transport company returns merchandise, will be at client's expense.

16. Acceptance of the above proforma invoice, implies an acceptance and agreement of the abovementioned claims, warranty and damage notes, points 1 thru 16.

Jimeco/ANTONIA UPHOLSTERY LIMITED WARRANTY

Jimeco will repair or replace, at JIMECO' s discretion, any product or part found to be defective in workmanship or materials given normal use and care upon examination by an authorized Jimeco representative for one year from date of shipment. This warranty does not include misuse of product, improper care of product, modifications of product, exposure to dramatic temperature or unusual conditions or damages produced by contact with other products. Damages resulting from everyday wear and tear are not covered by this warranty.
Jimeco is not responsible for product appearance or fit due to building structure or stability. All Jimeco upholstery fabrics, leather and COM materials are excluded from this warranty. Increased lead times are required for orders with customized product and large quantities. Orders will not be entered or confirmed until carrier and shipping address are provided.

Jimeco is not liable for damages that occur during transit or storage. The carrier assumes all responsibility upon acceptance of product. All shipments should be opened and inspected immediately upon receipt. Claims for damages, shortages or overcharges should be placed against delivering carrier by the buyer or receiver of goods. It is the customer’s responsibility to inspect all products upon receipt. Customer should not accept the shipment until all shortages and carton damage are noted on the bill of lading and the freight bill. Concealed damage must be reported to the carrier within 15 days of receipt. Failure to make claims shall constitute acceptance of the products and waiver any claims of defects, errors or shortages.

Requests for changes in orders will only be considered if received in writing prior to the start of production.

Jimeco reserves the right to charge for labor, materials and administrative costs for order changes. Revisions may result in rescheduling of the order at Jimeco’s discretion.
All acknowledged orders are considered as firm orders and are not subject to cancellation or revision. If for any reason cancellation is permitted, it will be at the discretion of Jimeco through written consent. If approved, canceled orders will be subject to a cancellation charge. Only standard, inventoried product will be considered for cancellation. No cancellations will be accepted on custom pieces or upholstery product after production has begun or fabric has been ordered.

Any delivery date change must be submitted in writing and approved by Jimeco. If the customer is unable to accept an order when it is ready for shipment, storage may be requested. Acceptance of storage will be at the discretion of Jimeco. All costs including transportation will be at customer’s expense. A storage charge will be assessed for every 30 days, or any part thereof, that merchandise remains in storage. Customer will bear all risk of damage or loss during storage.

Jimeco will not accept return merchandise without a written Return Authorization from Jimeco’s Credit Manager.

Wood Disclaimer
Our furniture is crafted with natural hardwoods and veneers which will expand/contract according to changes in the environment such as humidity levels and direct sunlight. All furniture needs to be in a climate-controlled environment with as little fluctuation as possible. It will take approximately 12 months for your furniture to acclimate to your environment. During this time, slight movement can be expected. If the product is exposed to extreme environmental changes, the following may occur: separation of materials, cracks due to extreme movement, and checking/delamination of veneer.

Velvet Disclaimer
Velvet fabrics are received into the plant with utmost care to minimize markings in the fabric. Once the velvets are cut and sewn, they are kept in racks to protect them while they await the upholstering team. When the items are upholstered and inspected, they move into the packing department where they are place in a cardboard tray, lightly wrapped in drop cloths, covered with plastic bags, and warmed to tighten the bag. When the bag tightens around the furniture, it will put some pressure on the corners of the upholstery which can and will create impressions in the velvet, depending on the pile height and characteristics of each individual velvet. It is best to open and unpack the upholstered item as soon as it is received at the warehouse. The longer it stays packed, the more difficult it is to brush out any impressions created while in the box. If there are impressions in the fabric, velvet manufacturers suggest brushing the fabric with a soft bristle brush or a soft piece of polyurethane foam to restore the knap.

Leather Disclaimer
Each hide used in the manufacturing of leather products has its own unique characteristics. These natural-occuring characteristics may include, but are not limited to, color differences due to dye absorption variability, grain and/or texture differences, and healed scars or scratches. These "marks of disctinction" are what make each leather piece unique and are not considered flaws.

Any claims against this limited warranty must be submitted in writing to the following address:
JIMECO Warranty - info@jimeco.com - +1 954.495.9574